Transforming a Government Council’s Strategy Through Technology

A local council now uses Jira to fast-track decision making and deliver value faster

See how Quirk helped them get there

Client: A Local Government Council
Industry: Government / Public Sector
Project: Future Transport Initiative Enhancement

“We partnered with Quirk to help us uplift our current Jira implementation and provide expert advice on a range of operational and process improvements. The team provided comprehensive expert advice that was successfully implemented and well documented.

We are happy to endorse their services and look forward to working with Quirk again soon!”

Strategic Alignment

In 2018, a local government council launched the Future Transport initiative, a strategic program aimed at enhancing the state’s liveability, workability, and visitability. The initiative sought to create a modern, connected transport network by leveraging data-driven decision-making, cutting-edge technology, and evolving work practices. The council recognised that achieving these ambitious goals required a comprehensive overhaul of their operational processes and technology stack, with a particular focus on integrating strategy with execution.

Key Challenges

Before partnering with us, the council faced several significant challenges:

Lack of Oversight: Senior leaders lacked visibility into the progress of strategic initiatives, making it difficult to quantify the success of their overall strategy.
Operational Friction: The absence of standardised operating patterns across digital teams led to considerable friction during planning and release management processes.
Disparate Systems of Record: Multiple sources of record made it nearly impossible to trace work progress at an operational level, leading to frequent duplication and mismanagement of tasks.

These challenges hindered the council’s ability to execute its strategic vision effectively, necessitating a transformation in their approach to work management and technology use.

Solution and Implementation

We partnered with the council to deliver a comprehensive solution designed to align their technology with their strategic objectives:

Strategic Integration: We overhauled their Jira implementation, introducing a strategic layer that seamlessly connected high-level strategy with day-to-day execution. This integration reduced planning costs by approximately $200,000 per annum.
Workflow Optimisation: By eliminating redundant and poorly configured fields, we enhanced the quality and consistency of workflows and core delivery processes. This optimisation led to a 30% reduction in time-to-market for new features.
Training and Support: We provided targeted training and support to help teams understand the value and purpose behind each strategic initiative. This effort resulted in a 20% uplift in the benefits realised for each new product increment over a 12-month period.

Key Technologies Utilised

Atlassian Jira: We established Jira as the central system of record for all work management activities, eliminating the need for static spreadsheets and PowerPoint packs previously used for planning and scheduling.
Atlassian Confluence: Confluence was implemented as the system of record for knowledge management, enabling staff to quickly access the latest business updates and process documentation.

Measurable Results

The project delivered significant, measurable outcomes for the council:

Cost Savings: A $200,000 annual reduction in planning costs.
Improved Efficiency: A 30% reduction in time-to-market for new features.
Increased Value Realisation: A 20% increase in benefits realised from strategic initiatives within 12 months.

Stakeholder Impact

The transformation had a profound impact on various stakeholders within the council:

Senior Leaders: Gained more time by reducing the need to chase project updates or manage crises during product launches, thanks to improved work transparency.
Project Managers: Streamlined planning and discovery efforts by aligning initiatives with key strategic pillars and securing the capacity of shared services in a more predictable manner.
Delivery Teams: Experienced increased job satisfaction and reduced turnover due to a stronger sense of purpose and enhanced collaboration across teams.

Comparative Advantage

Quirk stands out due to its deep expertise in Atlassian tools combined with a business-centric approach to ways of working. Our approach is tailored to meet clients where they are, designing fit-for-purpose processes that drive real value. Our commitment to our clients’ success is evident in our dedication to going the extra mile, ensuring that they can sustain and build upon transformation efforts long after our engagement ends.

What our clients say about us.

Our client’s satisfaction is at the heart of everything we do. Here are some words of appreciation from those who have experienced the Quirk difference.

Partnering with Quirk to develop our Atlassian-based suite for work tracking and code management was a crucial decision for Finspo. Quirk's deep understanding of both the business and technical space led to a seamless integration of Jira, Confluence, and Bitbucket into our digital stack. This integration significantly enhanced our security framework to align with our AFSL and ACL requirements. The team at Quirk expertly implemented robust security controls and crafted precise, compliant workflows that are vital to our core operations.

Quirk Consulting partnered with the City of Whittlesea Council to help us uplift our current Jira implementation and provide expert advice on a range of operational and process improvements. Brad was able to provide comprehensive expert advice that was successfully implemented and well documented. We are happy to endorse Quirk Consulting and look forward to working with Brad again soon!

Brad and his team are very knowledgeable with Atlassian tools. They are easy to deal with and provide outstanding service. Brad is very business focused and is able to use this skill to be able to deliver excellent value to his clients. I highly recommend Brad and his team if you are implementing Jira and want to get more value out of the tool

I had the opportunity to collaborate with Brad and his team, and I must say, they are truly remarkable individuals. Their professionalism, creativity, and dedication significantly contributed to the success of our project. I highly recommend them for any collaborative endeavor.

Transforming Industries with Innovative Solutions

We have collaborated with forward-thinking companies, revolutionising their industries through our cutting-edge solutions and transformative approaches.

Start your journey towards enhanced project efficiency today.

Ready to unleash the power of Atlassian tools for your organisation? Don’t wait any longer. Contact us now and let’s embark on your Atlassian journey together. Our experienced team is here to answer your questions, provide more information about our services, and discuss how we can tailor our solutions to meet your specific needs. Take the first step towards achieving Atlassian mastery and get in touch with Quirk today.